Frequently Asked Questions

Q. How do I place someone in your facility?
A. Please call our facility to schedule a tour and complete an application for admission. We will need to obtain medical information from the prospective resident’s physician or hospital discharge planner.

Q. Does the facility accept Medicare and/or Medicaid are they different?
A. Yes. Capstone is approved to accept Medicare, Medicaid as well as other private insurances. Medicare is a federally funded insurance program that pays for certain health care services for individuals over the age of 65. Medicaid is a state and federally funded welfare program designed as a supplement when an individual’s private financial resources have been exhausted.

Q. What types of rooms are available for the residents?
A. We offer private rooms as well as semi-private rooms.

Q. Can the residents/family members bring in personal belongings/decorations for the resident’s room?
A. We highly encourage this as it helps individualize each residents stay and promotes an even greater home-like atmosphere.

Q. Can pets come to visit at the facility?
A. Yes. Pets are allowed to visit the facility under certain circumstances. Current shot records must be provided prior to visiting. Please ask about pet visitation guidelines.

Q. Are Beauty shop services offered?
A. Yes. Beautician services are offered 4 days per week by licensed Beauticians.

Q. Does your facility belong to any recognized organizations?
A. Yes. New York State Health Facilities Association and American Health Care Association (AHCA).

Q. How does your facility compare to other facilities?
A. Our guests and their families have told us we are a leader among other local facilities in terms of care and environment. A number of websites contain governmental comparisons of nursing homes. This information can be found at: